How do I report a problem on a job?

Open the job and tap Report a problem. Pick what went wrong, tell us what happened, then tap Send report and freeze payment. The payment for that job is frozen at once: nobody is paid and nothing is refunded until it is sorted.

Employers can pick The work is not finished, The work is poor, Something was damaged, They did not come, I felt unsafe or Something else. Workers can pick The work is not finished, They did not come, I have not been paid, I felt unsafe or Something else. If materials money was sent to the worker on that job, it is frozen too, but the rest of the worker's wallet is not touched.

Employers can report until they release the payment. Once you tap Confirm and release yourself, the job is closed. If you pay or get paid outside the app, you lose your protection and Gikswork is not responsible.

STEP BY STEP

1. 1

   Step 1: Open the job from Jobs and tap Report a problem.

   
2. 2

   Step 2: Under What went wrong?, tap the reason that fits. It is written into the box for you as the first sentence.

   
3. 3

   Step 3: Add what happened in your own words, at least 10 characters. Say what was agreed and what went wrong.

   
4. 4

   Step 4: Tap Send report and freeze payment. The other person is told and asked for their side.

   
5. 5

   Step 5: The job now shows Payment frozen. From here you can open Bobby, our assistant, or wait for our team.