What happens when I report a problem?

The money is frozen: nobody is paid and nothing is refunded yet. Our assistant can help you both agree. If you do not, a person from our team looks at the photos, the chat and both sides. They reply within 24 hours and may ask you both for more proof before they decide.

Both of you see the reason for the decision.

STEP BY STEP

1. 1

   Step 1: Open the job. At the top you see Payment frozen, which says who reported the problem.

   
2. 2

   Step 2: Tap Sort it out with Bobby, our assistant, to see fair ways forward and tell your side.

   
3. 3

   Step 3: Pick a way forward. Nothing happens unless you both pick the same one, except Talk to a person, which one side can pick alone.

   
4. 4

   Step 4: If our team asks for proof, a box shows on the job with Send your proof. Send it within 24 hours.

   
5. 5

   Step 5: When it is decided you get a notification called We have decided, with the reason. Both of you see the same reason.