Who is Bobby, the Gikswork assistant on a problem?

Bobby is an AI that helps you both sort out a problem on a job. It explains what it can see, gathers the facts and offers fair ways forward. It says it is an AI, it never decides who is right, and it never moves money unless you both agree.

Each of you talks to it on your own: the other person does not see what you type. If the problem goes to a person on our team, they get a summary, so nobody has to explain twice.

The assistant is not used for proof of costs after a cancellation. Our team decides those.

STEP BY STEP

1. 1

   Step 1: Open the job with the problem and tap Sort it out with Bobby.

   
2. 2

   Step 2: Read what Bobby says. His messages carry an AI label.

   
3. 3

   Step 3: Type your side in the box at the bottom and tap send. Keep it short and clear.

   
4. 4

   Step 4: When you are ready, tap one of the ways forward. You can also ask for a person at any time.