My account is paused or locked. What can I do?

If our team locked your account, signing in shows Your account is paused and the reason. Your money is kept safe, and jobs you had in progress were handed to our team. If you think it is wrong, tell us your side on that screen and a person reviews it within 7 days.

A shorter pause, for example after missed jobs or late cancellations, shows as a note on Home that says until when and why. Tap Tell us from Help there.

STEP BY STEP

1. 1

   Step 1: When sign-in is refused, the Your account is paused screen opens with the reason.

   
2. 2

   Step 2: Check Your email is the one on your account.

   
3. 3

   Step 3: Write your side in a few sentences, at least 20 letters, and tap Ask for a review.

   
4. 4

   Step 4: A person reviews it within 7 days and lets you know.